Listed below are a few of the questions that have come through my inbox over the years. If you have a specific question that is not covered here, then please contact me >>>
We don’t live near each other, but can you still work on my design?
Absolutely! As an Internet-based business most of our correspondence will be done via email. This is ideal because it gives us documentation to refer back to throughout the design process and a reference of what items were requested for your project.
What are the steps involved in getting a custom made website?
Step 1: Submit A Free Quote Request Form >>>
Step 2: I will provide you with a customer agreement and a proposal that outlines your project plus its costs.
Step 3: You review/sign the customer agreement, pay a 50% non-refundable deposit and supply me with all the text, logos, photos, etc. required for your project.
Step 4: I will design a preliminary layout of your website. You will have the opportunity to review the draft and suggest changes.
Step 5: Once you are satisfied with the final version of the website, I will help you to set up your domain name and web hosting plan (if you don’t already have these items in place.) You will also need to pay all remaining project fees. Once final payment is made, your website will be “launched” onto the Internet.
What forms of payment are acceptable?
I accept PayPal and Money Orders. Personal Checks are acceptable but will be subject to a clearance period.
Once I pay the deposit, how long will it take to launch my website?
Most projects can be launched within 4-6 weeks, though a lot depends on how quickly you provide the content (text, logos, photos, etc.) for the pages. The deposit and completed customer agreement must be returned before any work on your project will begin.
Will I have a chance to review/approve the design before it’s completed?
Definitely. Throughout the entire design process I will provide you with screenshots of the work in progress. This is your opportunity to provide feedback and together we’ll work on the design until you’re completely satisfied.
Once my website is launched, can I add more items to it?
Yes, we refer to these as “add-ons”, which can be anything from extra web pages, maintenance updates, a logo design, etc. In such cases, you will be provided with an invoice of those expenses.
After my website is complete, how much will it cost to update it?
One Creative Chick will make (free) minor changes to your website for up to two weeks after the launch date. Minor changes include — but aren’t limited to — minimal text changes, adding links, attachments, special tags, etc. Anything after the two week time frame and/or deemed beyond the realm of a minor change may be subject to a fee or hourly rate. In such cases, you will be provided with an invoice of those expenses.
Can I update the website on my own?
Sure! Upon completion of your website, I will provide you with basic tutorials on how to manage the content on your own. However, I strongly recommend you only take on your own site maintenance if you are computer savvy or willing to learn from the tutorials. This topic is covered extensively in our customer agreement, but as long as you leave the credits to One Creative Chick intact, then you are free to manage the site on your own.
